You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Released by: 2.14 Substituted Seat Locations. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. We take no responsibility for such issues. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. About this app. To request a refund: From the actions menu, select the 'Request Refund' option. You can email the site owner to let them know you were blocked. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Further information can be found at For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. She was told that up to 200 people had also been turned away due to fake tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. 2. 5.1 Investigations. We made the case to Google Australia that Viagogo is still up to its old tricks. ! 6.10 Notices. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Can I buy tickets that are personalised with someone else's name on them? If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Received just 2 days before the concert transfered from someone via ticketmaster! 5.3 Disclosure of Information. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Why can't I see my order or sale in my account? "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. When listing seated tickets, all tickets in the same listing must be consecutive seats. Send the completed form to the office processing your application. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 6.3 Allocation of Risk. This is so we can promote the sale of tickets and items that You list for sale. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. For more information check the Skilling Australians Fund Levy information at I haven't received an email confirming my order. Get the latest product reviews, money-saving tips and more. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. There are limited situations where refunds can be granted. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Including any such items constitutes a material breach of these terms and conditions. You are on a Viagogo website. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Minister for Small Business. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. And I had to chase for my tickets. Justice Burley labelled that as "qualitatively a very serious misrepresentation". We may also first deduct any amount you owe us from any amount we owe you. Your rating will help us improve the website. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. And the original face value of our tickets was nowhere to be found on the site. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you need to buy second-hand, know the risks. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Join millions of happy customers that have attended their favourite events, thanks to viagogo. If you dont know the location of the office processing your application, send the completed form to your. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. 6.8 All Sales are Final. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo does not pay sellers unt. They rush you and make their websites look just enough like they could be official ticket sellers. It didn't. Until recently, the final cost price of a ticket . It also failed to adequately disclose to consumers that it was not a primary ticket seller. Original price eur159!!!!! A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. To sell tickets, a Seller lists the tickets in the Site database. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The email response they send is a template. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. But the messaging in small letters at the very top of the screen is easy to miss. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. How do I change the email address on my account? Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. Hello has anyone had a successful outcome from viagogo through paypal. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. you lose thetravel facility remaining on your previous visa when your RRV is granted. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. The ACCC has also advised consumers to steer clear of Viagogo. A new screen will display that allows you to begin your refund request. Note that this is separate from any Tax viagogo is required to charge on its fees. You are on a Viagogo website. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. By using our Site, You agree to accept this Agreement. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Anti-ticket-touting campaigners the FanFair Alliance . Performance & security by Cloudflare. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 198.54.123.248 Stay away from them!!!! If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.8 Notification. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.10 Collecting Payment. How do I find tickets I've already downloaded? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 1. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. 3.3 Laws and Regulations. When you do an internet search, do not use the word tickets. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Otherwise, avoid!!! viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. [It was like getting] blood from a stone.". If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Dont think you would be the lucky one. Form 1424 - Refund request. Third, watch out for drip pricing. We are not involved in the actual transactions between Buyers and Sellers. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Click to reveal viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. And we're hardly the only ones who have a gripe with the company. the application was unnecessary at the time it was made. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". She warns other event goers to avoid Viagogo at all costs. -Discover the hottest events in your area. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Be the first to hear about special offers. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. View FAQs Viagogo will never pay you after you sold your tickets and you can never get back your money. Read more: Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 3.2 Other Information. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. But you might not know you're buying from them. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. If you fancy a viagogo event roulette then use this company. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. He described one category of representations as having been made on an industrial scale. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Viagogo DO NOT refund and are not contactable. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. All sales and bids are final. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.2 Registration. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Contact @viagogo over social media Set up a Twitter account.
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