Apply for Sr. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Scroll down below to view similar jobs . * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. 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You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight also offers a comprehensive benefits package. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Cons You will be notified during the hiring process which checks are required by the position. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. DISCLAIMER: As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. This program provides you with the foundation you need to lead to a path of success. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. This is a 6 months project and we offer Full Time Shifts (Rotating). We promote healthy lifestyles and flexible work arrangements for our employees. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Its a permanent virtual customer care representative Job. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. At Alight Solutions, we are reimaging how people and organizations thrive. The estimated additional pay is $2,234 per year. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Customer Care Representative Human Resources. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Bilingual (English/Spanish) Customer Care Rep - Virtual. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. It is a very convenient Job I have ever worked. I was responsible for keeping up to date with daily schedules and routines and managed all of . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Make independent complex decisions within the scope of your authority * Use productivity and quality data & metrics to achieve superior customer service results Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Pros. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Insurance Health insurance Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Help us reimagine how people and organizations thrive! Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Carry out monitoring visits to verify information provided by . Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Si es as , entonces ReedGroup es para ti! Find the best jobs in the US, apply in 1 click and get a job today! All Rights Reserved. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions Easy 1-Click Apply. Additional pay could include bonus, stock, commission, profit sharing or tips. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. You have Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Our Promise We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Because transformation takes a workforce. You will be notified during the hiring process which checks are required by the position. Know Your Worth. This role requires that qualified candidates must reside in one of the following states: The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. This may include additional research and ongoing casework. We recognize the importance of a work life balance. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Get the latest news and information. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Ten paid holidays per calendar year (8 fixed and 2 floating). Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Because transformation takes a workforce. Find out if you meet the requirements! We want you to join our company with 25 years of industry experience. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. $50K-$69K Per Year (Glassdoor est.) Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Training will begin for this class on Monday, May 1st The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We are brave in spirit, act decisively, learn quickly and get it done. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Mid Level * Express yourself in an open and honest manner Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing We're always looking for great talent. Full Job Description. View Job description, benefits and responsibilities. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. We are not an agent or representative of any employer. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . We are Alight Solutions. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. At Alight, we are reimagining how people and organizations thrive. Get hired today! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. The mission of our customer care teams exemplifies the need for human understanding. Full-time $12.50 an hour. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Benefits start on your first day of employment, Programs & activities that give back to our. Join our team. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.
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alight customer care representative job description