If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA Police (Non-Emergency) 404-848-4900. A MARTA Mobility Service Agent will explain the service and/or mail an application. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Alternative format requests may also be made during the application process. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Student Program (K-12) Group Discount. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. It is the operators responsibility to ensure that mobility aids are safely secured. Call 404-848-5000 and start your Balance Protection. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Day and time of experience If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. MARTA Mobility Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. that the online Mobility application is currently unavailable. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Riders' Advisory Council; . MARTA Mobility Operators are expected to obey the same rules as our customers. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. 404-848-5000 . No commercial or large-size carts, or dollies unless collapsed. Customer Service. Where can I purchase bus passes? Operators are not permitted to handle service animals. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Individuals who believe they are eligible must complete Part A of the eligibility application. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. A requested trip time may not be available. Also please be advised that this card must be surrendered upon request by a MARTA official. The position pays very well also. Mobility Operators are prohibited from administering medication. Please complete the MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Door to Door Assistance is available upon requests (see pages 5 - 6). It's part of making MARTA a transit system everyone can use. Mobility Fares. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). MARTA Police (Emergency) 404-848-4911. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Customer Guides and other written materials are available in alternative formats. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Vehicle number and operators name, if applicable 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA Reduced Fare Office . 404-848-5826. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 5. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA Customer Experience. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Atlanta, GA 30324-3330, Via Fax: In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Five Points Lost and Found Office is temporarily closed. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. 4. At a Breeze Vending Machine in any MARTA rail station. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Rail stations have both elevators and escalators. (Across from Lindbergh Center station) A CCR will return the call and complete the reservation. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Door-to-Door service is available to customers who require such assistance. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility service is curb-to-curb. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Mobility Fares. MARTA is a stable in Atlanta and people stay with them till retirement. To view the full code, please visit If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Administering medication is the customers responsibility. The application has two (2) parts (A & B) and is the first phase of the process. MARTA attained the Silver level of recognition for its sustainability efforts. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers with inoperative wheelchairs cannot be transported. The CCR will make every effort to accommodate requested pick-up or drop-off times. Is a shared ride, advanced reservation mode of public transportation. Customers with schedules that require frequent changes are not eligible for subscription service. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Customer zip code, which is the password to access the automated system. Using tobacco or electronic cigarettes or vaporizers is prohibited. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Five Points Lost and Found Office is temporarily closed. MARTA Mobility is a shared ride, advance reservation mode of public transit. 404-848-5826. Yes, you can register your Reduced Fare Breeze Card and load it online at Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. 5. The lift can only be occupied by one person at a time. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. 2. This includes following or stalking passengers or employees. Please be advised The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. For more information, please call Customer Service at (770) 427-4444. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Atlanta, GA 30324 Atlanta, GA 30303. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Conditional eligibility (some trips). MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal.
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marta mobility customer service