Join the community to connect with real employees and see what other professionals are saying about their companies. Anyone can write a Trustpilot review. Refresh your browser window to try again. The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. We are sorry to hear about this. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Cheers! If this doesn't work, you may need to edit your .htaccess file directly. Hi RMThank you for leaving a 5-star review. Great service and great quality jacket.The order was processed and couriered very quickly. The quality of materials, workmanship, size and fit were excellent! Sent back at my cost. /index.php [L] Find out how we combat fake reviews. Sent back at my cost. Great coat, my son loves it, well made and very warm. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Copyright 1995-2023 eBay Inc. All Rights Reserved. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. Cheers! This is due to the incorrect postcode you have written on the return address. The packaging, shipping and time to delivery were fast. Hi JasonWe apologize if we have a slight delay in our usual response time this is due to the volume of enquires we are receiving. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Brilliant company and customer service Thankyou so much :). Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They came in great condition. Hi JBThank you for leaving a review. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. About Us No contact number for me to actually speak to someone regarding this. This means a lot to us. He said it's the best coat he's owned. Our apologies for the inconvenience. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. All answers shown come directly from Lorenzo Veratti Reviews and are not edited or altered. I would shop here again. Quality of items is fantastic. Think timeless luxe design combined with futuristic functionality to make for maximal style in . Coat is quality . Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. Adidas by Stella McCartney are ushering us into winter with their cosy new FW21 collection Earth Explorer. Unfortunately the zip was faulty, I got in touch and the customer service department was fantastic. My Son is very fashion conscious and up-to-date on all the trends. Well made throughout with lovely detailng and good quality material. Write CSS OR LESS and hit save. Cheers! Its pretty noticeable now. Customer service at its finest. We believe that this is being handled by our support team and we are hoping that you will accept our offer for the inconvenience caused on your end. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. It will give them an idea of who we are and what we do as a brand. 15% Student Discount | Lorenzo Veratti Student Discounts (Investigation) what happened to the parcel I lost it takes 28 days?After several complaints and the poor review they eventually processed a refund for the missing delivery should of been resolved sooner. Our apologies for the inconvenience. Our dedicated team works very hard to ensure that our customer will get only the best. Edit the file on your computer and upload it to the server via FTP. Cheers! My Son is very fashion conscious and up-to-date on all the trends. He said it's the best coat he's owned. We are delighted that you share this wonderful feedback with us. REVIEWS. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. Good quality and value for money because he loves it!I had never heard of Lorenzo, did a little research and I am very impressed! Thank you. Thank you for sharing this with everyone. Hi LauraWe are happy that your son's birthday present came on time. Ordered few times from these. We appreciate the support and we are looking forward to doing business with you again. Thank you for sharing this with everyone. If you have already uploaded the file then the name may be misspelled or it is in a different folder. We are willing to give you a refund if you are not happy with it, but you have to pay for the return postage since we do not offer free returns. SHOP Premi RECENSIONI Sconto per studenti Conto Italiano EUR 0,00 Consegna gratuita nel Regno Unito superiore a 100 Acquista ora, paga pi tardi con Klarna, ClearPay & Laybuy Ordini internazionali escludono tasse e doveri NOVIT Vendita Storm Cargo Pant Charcoal 6 reviews 76,00 58,00 Add to Bag Vendita Giacca Urus -Black We also ensure all reviews are published without moderation. We give great value to customer satisfaction and we appreciate that you let us know that your family is enjoying our products. Hi LeonWe would like to apologize if there was a bit of delay in the delivery of your order. What is it really like to work at Lorenzo Veratti? Thank you for leaving a review. Available to purchase at lorenzoveratti.com and at footasylum.com. Our apologies for the inconvenience. Brilliant company and customer service Thankyou so much :). Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. Verification can help ensure real people write reviews about real companies. He spotted two jeans and had to have them! The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. All rights reserved. We want to thank you for your continued support and we are hoping that you will continue to support the brand in the years to come. Quality clothes and great service. No offer of repair or no gesture of goodwill. We always want to provide the best service to our consumers like you who trusted our brand. 39.99 59.99. We are glad that you enjoying the coat. Brilliant high quality coat and one very happy son. Lorenzo Verratti | Lorenzo Verratti Clothing | Footasylum Help & FAQs Sign in | Register Find a store GBP Just Landed Men Women Kids Brands Launches SALE Outlet The Lowdown NHS Get 10% Off With Blue Light Card Students Get 10% Off With UNiDAYS Free Standard UK Delivery On Orders Over 60 Goodwill offered but only on condition I buy another jacket. Hi JBThank you for leaving a review. Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. Thank you for your cooperation and for being so patient with the process. We believe we already explained everything to you in your previous review about the situation. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Hi KimberlyThank you so much for this wonderful review. Replies to negative reviews in < 24 hours. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. We always want to provide the best service to our consumers like you who trusted our brand. I was kept informed of delivery which was a couple of days earlier than promised. When working with WordPress, 404 Page Not Found errors can often occur when a new theme has been activated or when the rewrite rules in the .htaccess file have been altered. We will be looking forward to doing business with you again. We understand how you feel. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. Cheers! Hi JoshWe appreciate the word. We appreciate that you share this with us. The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! It goes against our guidelines to offer incentives for reviews. If your concern is about missing the delivery, we always coordinate with the courier for investigation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. His friends are complimenting the coat already and I will be sending them your way! I ordered a coat for Christmas for my son. We also ensure all reviews are published without moderation. Fast delivery too. Cant fault them. 2023 Trustpilot A/S. Cheers! Very warm, comfortable fit. I recently ordered a coat which I ordered the wrong size , I emailed the company and the response was immediate to sort my order out. Hopefully, we will see you shopping with us again. I reported it to customer service and expected to get fobbed off as you would with a high street store. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. Absolutely superb service and communication from the company . We thank you for taking the time to leave a review. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Cheers! I bought my son the Atomic Jacket which he loved but unfortunately the zip broke. Verification can help ensure real people write reviews about real companies. Thank you and we are looking forward to hearing from you again. Unfortunately the zip has broken. Very good service, quick delivery. Verification can help ensure real people write reviews about real companies. Hi PhilThank you for sharing this amazing feedback with us. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Thank you so much! Excellent customer service. I ordered a coat for Christmas for my son. EMAIL CUSTOMER CARE. Quick View Lorenzo Veratti. It is important to us to know that our support team were able give you the best possible experience. 73.9k Followers, 951 Following, 286 Posts - See Instagram photos and videos from Lorenzo Veratti (@lorenzoverattiofficial) lorenzoverattiofficial. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. Thank you guys. Id say this is a much better product than some of the more expensive brands i tried. Thankyou. Bought a coat in November. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Suggested companies are based on peoples browsing tendencies. Look for the .htaccess file in the list of files. Cheers! We believYYourill reach many. Highly Recommend. EXCHANGE & RETURNS. 70.00. Hi LauraWe are happy to help. Bought the most beautiful coat for my son which he loves. We are happy that we have exceeded your expectations. Great customer service and amazing products. It will give them an idea of who we are and what we do as a brand. Style & Culture Editor|Twitter: @jacobdavey/ Instagram: @jacob_davey. We are happy to learn that your overall experience had been amazing. Cheers! We can give you a special discount on your next order as compensation for the inconvenience. For addon domains, the file must be in public_html/addondomain.com/example/Example/ and the names are case-sensitive. Absolutely superb service and communication from the company . Goodwill offered but only on condition I buy another jacket. Lorenzo Veratti Mens Black Jeans Size 34" Waist | eBay Beyond Streetwear. How to find the correct spelling and folder, 404 Errors After Clicking WordPress Links, From the left-hand navigation menu in WordPress, click. Way. Cheers! Hi JessWe are sorry to hear that. You will be compensated for the inconvenience caused. We appreciate that you share this with us. Think timeless luxe design combined with futuristic functionality to make for maximal style in the most affordable way. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. is lorenzo veratti a good brand. . This information is available under "Shipping" and on the slider and pop-up notification. Can you please tell us why you are saying that the product you bought is nothing like the photos at all? I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Sending a new coat to replace. recommend. We are looking forward to hearing from you again. Thank you, and we are looking forward to doing business with you again. Thank you for letting us know that we were able to give you the best possible customer service experience. 286 posts. We are hoping that this incident will not deter you from buying from us again. We use dedicated people and clever technology to safeguard our platform.
is lorenzo veratti a good brand