viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. I entered the incorrect email when registering, how do I change it? Claim compensation You may be able to claim some compensation for loss of enjoyment. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Subculture Tour 2023. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Save as much as you can and opt for investment trusts over trackers. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. I sold my tickets on Viagogo as a sate sale. Piggyback tickets may not be sold in the same listing. Job Title. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Limerick, County Limerick 35 reviews; I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Sellers should use our automated online confirmation process. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. This charge is in addition to the amount originally paid for the tickets. Including any such items constitutes a material breach of these terms and conditions. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Report. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Welcome to viagogo's online ticket exchange (the "Site"). 1 Complain to the ticketing website. To register, You must provide your real name, address, phone number, and email address. How to cancel a payment to viagogo - PayPal Community Tout of pocket as punters hit grasping ticket firm where it hurts and The comments below have not been moderated. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. You may also file for a claim if your tickets are invalid or not accepted at the venue. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Location. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. PREAMBLE viagogo - Buy & Sell Concert, Sport & Theatre Tickets 1.2 Ticketing Exchange. How do I change my payment method for getting paid? Thankfully, I have now managed to get to the bottom of it. This website is legit and very popular in selling tickets for all kinds of events. For example, if you bought tickets for the front row and ended up sitting near the back. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Buyers: viagogo charges a service fee on top of the ticket price. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Get the transfer info. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Pay in 10,000 for bonus. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. | Read 12,461-12,480 Reviews out of 30,829 When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. 2. How to get a refund, repair or replacement. Are investors underestimating the impact of rate rises? You will receive confirmation by email when the payment is made. Cons: Viagogo Reviews. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 2.4 Listing. How much does Viagogo pay per year? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? I sold a ticket on Viagogo .. and need help - Tripadvisor Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. During this time, the Site will be temporarily unavailable. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. 6.3 Allocation of Risk. Contact your bank or credit card company to verify the authorisation of payment to viagogo. We do not control the information provided by other users which is made available through the Site. Join the 36,151 people who've already reviewed viagogo. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. We are no longer accepting comments on this article. Australian music stars warn fans of buying Viagogo tickets 6.6 No Agency. Please note that service fee amounts may vary by event and are subject to VAT. This is often referred to as mitigating your loss. viagogo - Buy & Sell Concert, Sport & Theatre Tickets How sellers get paid How can Viagogo get away with charging such big fees? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.
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